A L I G N I N G E X P E C T A T I O N S
Our reasonable contact hours help us ensure quality of service to our clients. When you contact us, consider helping us to respect your time - by identifying your own contact preferences: where? At home, work, and/or the cottage when? In the morning, the afternoon, and/or evening how? By telephone, email, and/or fax We welcome your questions or concerns regarding our quality of service standards.
M E T H O D S O F C O N T A C T I N G U S
EMAIL	PAGING SERVICE	MOBILE / VOICE MAIL	FAX
SHELAGH HENSHAW	416-762-8255	416-579-4374	416-762-8853
JEFF D. DERKSEN	416-762-8255	416-570-4959	416-762-8853

S U R F A C E M A I L I N G A D D R E S S
Shelagh Henshaw and Jeff D. Derksen c/o Royal LePage Real Estate Services Ltd. 2320 Bloor Street West Toronto, Ontario Canada M6S 1P2
O U R S E R V I C E R E S P O N S E T O Y O U (all times Eastern)
The following represent baseline service levels. Expect our actual service response to be better.
Business Hours:		Monday through Friday 9am-5pm
Messages/Pages/Emails:		Received 24 hours per day, 7 days per week
Messages/Pages:		Responses to clients guaranteed within four business hours
Emails:		Responses to clients guaranteed within one business day
Website and REALTOR® Referrals:		Responses within one business day

Royal LePage Real Estate Services Ltd., Brokerage 2320 Bloor Street West Toronto Canada M6S 1P2

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